Privacy Policy

Thame Tails is a pet visiting and pet care service based in Thame, Oxfordshire.

For any questions about this privacy policy, please contact thametails@gmail.com

What information I collect

I may collect the following information when you contact me through my website, email, phone, or social media:

• Your name
• Email address
• Telephone number
• Home address (if you become a client)
• Information about your pet(s), such as names, ages, medical needs, or care instructions
• I may also collect information relating to access arrangements, emergency contacts/information and veterinary details where necessary for the safe care of your pet.

How I use your information

I use your information to:

• Respond to enquiries
• Arrange pet visits and bookings
• Provide safe and appropriate care for your pet
• Communicate about appointments, cancellations, or emergencies
• Maintain business records and invoices

How I store your information 

Your information is stored securely on password-protected devices and/or secure cloud services and/or  used for running the business.

We keep personal information only for as long as necessary to provide our services and meet legal or accounting obligations.

Sharing your information

I do not sell your personal information.

Information may be shared only when necessary, for example:

• With a veterinary practice in an emergency involving your pet
• With professional advisers such as an accountant where legally required
• Where required by law

Website analytics and cookies

The website may use basic cookies or analytics tools to help me understand how visitors use the site. These tools collect anonymous information such as page views and browser type.

You can disable cookies through your browser settings.

Your rights

Under UK data protection law, you have the right to:

• Request a copy of the personal information I hold about you
• Ask me to correct inaccurate information
• Ask me to delete your information where appropriate
• Object to certain uses of your information

To exercise any of these rights, please contact me using the email address above.

Changes to this policy

I may update this privacy policy from time to time. Any changes will be posted on this page.