Terms & Conditions | Thame Tails

Last updated: 22nd July 2026 

1. About Thame Tails

Thame Tails provides pet visiting and pet care services in and around Thame, Oxfordshire.

2. Bookings

• Bookings are confirmed once agreed by both parties. Where a deposit is required, the booking will not be confirmed until the deposit has been received.
• Clients are responsible for providing accurate information about their pet’s needs, routine, medical conditions and emergency contacts.
• Thame Tails reserves the right to decline a booking if the pet’s needs cannot be safely met.

3. Payment

• Payment terms will be agreed at the time of booking.
• A 50% deposit may be required to secure a booking at the discretion of Thame Tails. Any remaining balance is due within 4 days of your return from your trip, unless otherwise agreed.
• Late payment may result in future bookings being declined.

4. Cancellations

Notice period                 Charge

More than 48 hours       No charge

24-48 hours                    25% of booking fee 

Less than 24 hours        50% of booking fee

If a booking is shortened after it has commenced, any refund or charge for unused visits will be considered, taking into account the notice given and whether the time can be reallocated.

If Thame Tails needs to cancel due to illness or unforeseen circumstances, as much notice as possible will be given. Where possible, suggestions for an alternative pet care provider can be provided.

5. Access to your home

• Clients are responsible for ensuring safe access to the property.
• Keys, lockbox codes or other access arrangements will be kept confidential.
• Thame Tails will take reasonable care of any keys entrusted to us.

6. Veterinary care and emergencies

Before services commence, clients will be asked to provide emergency contact details and complete a Pet Care Instructions & Information Form, including their preferences regarding emergency veterinary treatment.

In the event of a medical emergency, Thame Tails will make every reasonable effort to contact the owner (or their emergency contact) and will act in accordance with the instructions provided on the signed Pet Care Instructions & Information Form.

Where emergency veterinary treatment is authorised or is necessary to protect the welfare of the pet, all veterinary fees and associated costs remain the responsibility of the owner.

7. Liability

Thame Tails will take reasonable care of your pet and property at all times.

However, we cannot accept liability for:

• Illness, injury or death resulting from pre-existing medical conditions
• Escape or injury caused by defective equipment, fencing or access arrangements provided by the owner
• Loss or damage arising from circumstances beyond our reasonable control

8. Aggressive or dangerous behaviour

Clients must disclose any history of aggression, biting, or other behavioural concerns.

Thame Tails reserves the right to end a visit if a pet poses a risk to safety.

9. Photos and updates

With the owner’s permission, Thame Tails may send photos or updates during visits.

Photos will not be used publicly without consent.

10. Privacy

Personal information is handled in accordance with the Thame Tails Privacy Policy.

11. Contact

For any questions regarding these Terms & Conditions, please contact:

Thame Tails

Email: thametails@gmail.com

Rosa House, 12C Van Dieman's Rd, Thame, Oxfordshire